Operations transformed. Results proven.

Challenge

Delayed orders at different stages of the operation triggered a fragmented, untracked response. Causes of delay went undocumented, ownership was unclear, and failure patterns kept repeating without analysis or organizational learning.

TCIA Solution

CRO, the Operational Resolution Center. A system that automatically captures delayed orders at two critical points: warehousing (billing, picking, and dispatch at the DC) and transport (pickup and delivery). Each occurrence generates a ticket routed to the person responsible for that area, who documents the cause, the action taken, and the new promised deadline — all centralized and traceable.

Challenge

Defective equipment was arriving at partner stores during installation, with no centralized visibility into which item types had the most problems. Without structured warranty tracking, repair costs were absorbed even when the manufacturer's or refurbishment coverage was still valid.

TCIA Solution

RNC, Non-Conformance Report. A centralized platform where partners and the DC log equipment issues and map the type of non-conformance. The system automatically checks the warranty status of each item — both factory warranty and refurbished units that returned to the market — avoiding unnecessary costs and structuring data on recurring defects.

Challenge

Equipment returns at stores were disorganized, with no centralized visibility. Equipment sat idle with no plan for pickup and refurbishment, delaying reintroduction to the market.

TCIA Solution

Quick Return, an integrated system and operation. A mobile app in stores allows quick return logging via serial scan. The system tracks returned equipment in real time and automatically coordinates pickup and shipping for refurbishment. TCIA operates the entire reverse logistics chain, from in-store collection to the refurbishment DC.

Challenge

Stock management spread across more than two thousand locations: DCs, partner contractors (EPOs), technical bases, advanced inventory, owned stores, and authorized agents. Without continuous, structured inventory counts, discrepancies built up undetected, compromising accuracy and decision-making.

TCIA Solution

Full inventory management, covering operations and technology under single-point responsibility. Three integrated modalities: rotating inventory, with a daily random draw of locations and equipment; cyclical inventory, run quarterly across all bases; and annual inventory, with a full count of all items and locations. TCIA provides the operational teams and the systems that run this entire process.

Challenge

Stock management spread across more than 1,500 locations: DCs, partner EPSs, and stores. Needed full inventory counts and periodic audits at storage points, meeting the client's specific standards and requirements.

TCIA Solution

Full inventory management with a system and mobile app built exclusively for Vivo, matching its standards and operational workflows. TCIA runs the full inventory count across every location: DCs, partner EPSs, and stores. Beyond the inventory count, TCIA also runs the auditing operation at storage points, covering the client's requirements end to end.

Challenge

Managing and auditing assets across two distinct environments: internal plant and external plant. Needed precise field control, with traceability and real-time tracking of inventories performed.

TCIA Solution

Full inventory of the internal plant and auditing of the external plant, with TCIA's own operational teams working in the field. A mobile app and web management system built from scratch to Vtal's own requirements, with no adaptation of generic solutions — the technology shapes itself to the client's operation, not the other way around. The system allows real-time tracking of every inventory in progress.